Return and Refund Policy

Thank you for choosing Bahaa Henish marketing via Social media. We want you to be completely satisfied with your learning experience. This Return and Refund Policy explains when you are eligible for a refund, which purchases are non-refundable, and how to request a refund for our courses, programs, and services.

Digital Products

All of our courses and learning materials are delivered digitally. Because there is no physical product to ship back, a “return” means that your access to the purchased course and its materials is permanently removed once your refund is approved.

Eligibility for a Refund

You may request a full refund if all of the following conditions are met:

Time Frame: Your request is submitted within 14 days of the original purchase date.
Course Progress: You have completed less than 30% of the course content.
First Request: This is your first refund request for that course.
Account Standing: Your account has not violated our terms of use.

Non-Refundable Purchases

Refunds will not be issued in the following cases:

Requests submitted more than 14 days after the purchase date.
Courses where more than 30% of the content has been accessed, or a certificate of completion has been issued.
Coaching, consulting, or live sessions that have already been delivered.
Products clearly marked as “non-refundable” or “final sale” at checkout.
Accounts suspended for violating our terms, including sharing login details, reselling, recording, or redistributing course content.

Order Bumps, Upsells, and Bundles

Add-ons: Order bumps and upsells purchased together with a course are refunded along with the main course when the main course qualifies for a refund.
Separate Refunds: An add-on may also be refunded on its own within 14 days of purchase, provided it has not been accessed or downloaded.
Bundles: Bundles are treated as a single purchase and are refunded in full or not at all. Individual items within a bundle cannot be refunded separately.

Subscriptions and Payment Plans

Subscriptions: You can cancel a subscription at any time. Cancellation stops future charges, and you keep access until the end of the current billing period. Payments for past billing periods are not refundable.
Payment Plans: If a refund is approved for a course purchased in installments, we refund the installments already paid and cancel any remaining payments.
Missed Payments: If an installment payment fails or is not completed, access to the course may be paused until the outstanding balance is paid.

Coaching and Live Sessions

Scheduled coaching, consulting, or live sessions can be rescheduled free of charge with at least 24 hours’ notice. Sessions missed without prior notice are considered delivered and are not eligible for a refund or rescheduling.

How to Request a Refund

To request a refund, please email us at [email protected] with the following details:

Your full name and the email address used for the purchase.
The name of the course, program, or service.
Your order number or payment receipt.
The date of purchase.
The reason for your request (optional, but it helps us improve).

Refund Processing

Review: We review every request and reply within 5 business days.
Method: Approved refunds are issued to the original payment method used at checkout. We cannot transfer refunds to a different card or account.
Timing: Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.
Access: Once a refund is processed, access to the refunded course and its materials is removed.
Bank Charges: Fees or currency-exchange differences applied by your bank or payment provider are outside our control and may affect the final amount you receive.

Duplicate or Incorrect Charges

If you were charged twice for the same purchase or charged an incorrect amount, please contact us right away. Duplicate or incorrect charges are refunded in full, regardless of the 14-day refund window.

Chargebacks and Payment Disputes

If you have a problem with a payment, please contact us before opening a dispute with your bank or card issuer, as we can usually resolve issues faster directly. Opening a chargeback without contacting us first may result in your account access being suspended while the dispute is reviewed.

Changes to This Policy

We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. The policy in effect on the date of your purchase applies to that purchase.

Contact Us

If you have any questions about this Return and Refund Policy or need help with a purchase, please contact us at:

Bahaa Henish marketing via Social media
Email: [email protected]
Phone: +20 10 29727446