Shipping and Delivery Policy

Thank you for choosing Bahaa Henish marketing via Social media. We sell digital products only, including online courses, programs, downloadable resources, and online coaching and consulting services. This Shipping and Delivery Policy explains how and when your digital purchase is delivered to you.

Digital Delivery Only

We do not sell or ship any physical items. Every product is delivered electronically, so there are no shipping fees, no shipping address is required, and nothing will be sent to you by post or courier. Our products can be accessed from anywhere in the world with an internet connection.

How Your Purchase Is Delivered

  • Order Confirmation: After your payment is successful, you will receive an order confirmation email with your receipt.
  • Access Details: You will receive an email with your login details or a direct link to access your course or program.
  • Members Area: Your course and its materials are available in our online learning platform, which you can log in to using the email address you entered at checkout.
  • Downloadable Resources: Templates, workbooks, and other files included with your purchase are available to download from inside the members area.

Delivery Time

  • Instant Access: Most courses are delivered immediately, usually within a few minutes of your payment being confirmed.
  • Pre-Sales and Launches: If you purchase a course before its official launch, access is delivered on the launch date stated on the sales page, and we will email you as soon as it opens.
  • Live Programs: Live programs and sessions are delivered online according to the schedule shared with you at the time of purchase.
  • Payment Confirmation: Some payment methods, such as bank transfers or mobile wallets, may take up to 2 business days to confirm. Your access is delivered as soon as the payment is confirmed.

Coaching and Live Sessions

After purchasing a coaching or consulting service, you will receive a booking link or scheduling details by email within 2 business days. All sessions are held online through a video call, and the meeting link is sent to your email before each session. If recordings are included with your service, they will be shared with you after the session.

Order Bumps and Upsells

Any order bumps, upsells, or add-ons you purchase together with a course are delivered at the same time and to the same account as your main course.

Access Duration

Your access remains active for the period stated on the course sales page, as long as your account is in good standing and any installment payments are up to date. Course access is for your personal use only and may not be shared with others.

Did Not Receive Your Access?

If you have not received your access email within 24 hours of your purchase, please:

  • Check your spam, junk, or promotions folders.
  • Search your inbox for emails from [email protected].
  • Make sure the email address you entered at checkout was spelled correctly.

If you still cannot find it, contact us with your full name, the email address used for the purchase, and your order number or payment receipt. We will resolve the issue as quickly as possible, usually within 1 business day.

Incorrect Email Address

If you entered an incorrect email address at checkout, please contact us with your proof of payment. Once we verify your purchase, we will update your account and send your access details to the correct email address.

Technical Requirements

To access our digital products, you will need a stable internet connection and an up-to-date web browser on a computer, tablet, or smartphone. Some downloadable resources may require a PDF reader or similar software. We are not responsible for access issues caused by your device or internet connection, but our team will always do its best to help.

International Customers

Because all of our products are delivered digitally, there are no customs fees, import duties, or delivery charges, no matter where you are located. Your bank or payment provider may apply currency conversion or international transaction fees, which are outside our control.

Refunds

For information about refunds and cancellations, please review our Return and Refund Policy.

Changes to This Policy

We may update this Shipping and Delivery Policy from time to time. Any changes will be posted on this page. We encourage you to review it regularly.

Contact Us

If you have any questions about this Shipping and Delivery Policy or need help accessing your purchase, please contact us at:

Bahaa Henish marketing via Social media
Email: [email protected]
Phone: +20 10 29727446